Do you hold stock of any Original BTC, Davey Lighting or Beadlight products?
We don't hold any stock as all products are made to order.
Do you offer a Trade Discount?
Yes, please send an email to firstname.lastname@example.org with your company details and the products you wish to purchase, and we will reply with a code, which can be entered into the Professional ID Code field at the Shopping Cart stage to apply the relevant discount.
I am a customer living in the Channel Islands, how do I avoid paying VAT?
Customers from the Channel Islands are exempt from VAT. By selecting Channel Islands at checkout, the VAT will be removed from your order.
Can I add to an order I have already placed?
Yes, please order additional products required and the second delivery charge will be refunded, if the combined delivery charge is more than it should be for the whole order.
I wish to cancel my order, how do I do this?
Please reply to your confirmation email from Original BTC within 48 hours of placing your order, confirming that you wish to cancel your order. Your order will then be cancelled and the card used to place the order will be refunded. Please allow three working days.
Can I order spare parts?
Yes, some of the more commonly requested parts are available to order online and can be found in the Spare Parts, Accessories & Light Bulbs category. For any other parts, please contact the head office on 01993 882 251, who will be able to assist you in supplying the required part. Please note, that spare parts are only intended for the replacement of damaged parts from Original BTC and Davey Lighting products and are not for sale to those wishing to assemble them with other manufacturers components/products. Braided cable is only sold as part of an Original BTC product and is not sold separately (whole cable assemblies may be purchased in the event a lampholder becomes damaged, or a longer length of cable is required for a pendant).
Do you ever have Sales?
All products are made to order and therefore not subject to discounting at any point during the year as no stock is held. Original BTC and Davey Lighting pride themselves on producing timeless products.
Where can I see your lights?
There are three showrooms, where the whole range can be seen. Our London showroom can be found in The Design Centre, Chelsea Harbour and is open Monday to Friday from 9am to 5.30pm. If there is a specific product you wish to see, we advise calling ahead to confirm we have on display, 0207 351 2130. Our second showroom can be found at our head office in Witney, in Oxfordshire, which is also open Monday to Friday from 9am to 5.30pm. Please call 01993 882 251 to arrange an appointment. We also have a showroom in Paris, which is open Monday to Saturday from 10am to 7pm. If you are unable to reach these locations, please email our sales address and we will try to identify a local stockist where you can view our lights.
What is your returns policy?
All Original BTC, Davey Lighting and Beadlight products are made to order and carry a 30% fee for returns. Please always check the product/finish/size and installation requirements are suitable for the environment and space they are being placed in before ordering and installation. If in any doubt please contact us or a qualified electrician for advice before purchase.
In the event that you decide you do not like the product(s) you have ordered, please notify us within 28 days by contacting the head office on 01993 882 251. Products must be returned in the condition they were received, and must not have been installed or used. Returns should be sent in their original packaging via a signed for/tracked courier service to 'RETURNS, ORIGINAL BTC, UNIT 21/22 AVENUE ONE, STATION LANE, WITNEY, OX28 4XZ'. Customers are responsible for the costs of returning their products. Please note that any products that have been customised (such as bespoke cable colours) are not eligible for returns.
Where can I find dimensions and technical information for your products?
There is a spec sheet, showing drawings with dimensions and technical information which may be downloaded from each product listing. Look for the Specification Sheet tab, underneath the Product Information on the product page.
Can I change the colour of the braided cable supplied with my Original BTC light fittings?
The majority of Original BTC products are supplied with Original BTC's signature cotton-braided cable. Each cable has been designed to complement the design and finish of each product. If you wish, it is possible to request a different colour from our range of signature braids. This should be specified in the comments box after entering your address when placing your order.
Can I specify the length of the cable supplied on my pendant light fitting?
We can supply fittings with extra cable as required. As standard, the majority of our pendant light fittings are supplied with 1.5m of cable. If you require more, please request this by entering the amount of additional cable required in the comments box beneath the address field at the order stage. Extra cable is charged at £5 per meter for braided cable and £7 per meter for Armoured braid cable (used on the Titan only) and will be invoiced after your order is received.
If the standard length of cable supplied (Pendants: 1.5m) is too much, the cable can be shortened on installation by your electrician.