What is the lead time?
All delivery times are listed on the product page and will be rechecked when more than one item is entered in to the quantity field, next to the Add to Basket button. All delivery times are rechecked once a customer proceeds to checkout. The lead-time will be shown next to each product on the summary table on the order page.
Can I specify a timed delivery?
Please note that once an order has been dispatched customers can change the date of delivery, upgrade to a morning or a Saturday delivery or request the order to be left with a next door neighbour. The delivery contact on the order will receive an email with directions about how to do this. We use DPD to deliver our products, unless the order is of a larger volume where it may be sent on a pallet.
On the day of delivery, customers will be contacted by either email or text (depending on which form of contact was given when placing the order) to inform them that the order will be delivered that day with a delivery time window. A tracking number will be supplied which can be used to re-arrange delivery, if necessary.
If customers place an order where products are showing different lead-times we can part dispatch the order, although there may be an additional charge for this service.
For any status updates on orders, customers can telephone our Head Office: 01993 883383.
What happens if I am out when delivery is attempted?
The couriers will leave a card with a number that will allow you to rearrange delivery.