Buying online - Cancellation
As a Consumer, you may change your mind within 14 days of the Goods (except Bespoke Goods) being delivered and receive a refund (though in some situations we may make deductions). If you order Bespoke Goods and/or are a Business, you may not cancel.
If the order has already been processed it may not be possible to stop the order from being dispatched. If we can, we will stop the order from being sent. If it is too late and the order has already been dispatched, customers are required to return the product (Original BTC Limited, Unit 21-22, Avenue One, Station Lane, Witney, OX28 4XZ or allow us to collect them) in the same condition that it was received in. The product condition must be checked before arranging for the item to be sent back. See returns information.
If you cancel after changing your mind, you must return the Goods within 14 days of informing us of cancellation.
We will pay the costs of return if: (a) the Goods are faulty or not as described; (b) you cancel due to us altering the Goods or these Terms; (c) there is an error in the Good’s pricing or description; (d) delivery is delayed (unless this is your fault); or (e) you have a legal right. In all other circumstances (including where you change your mind) you must pay for the return.
We will refund the price paid for the Goods (and delivery costs) by the method you used for payment. However, we may make reasonable deductions from the price (up to their entire value) to: (a) compensate us for any damage to the Goods or loss of value caused by your handling them; (b) meet our collection or return delivery costs; and (c) compensate us for any services provided in connection with the Goods.
Refunds will be paid within 14 days of the Goods being returned or (if earlier) you providing proof you have sent the Goods back (except where the refund may be subject to a deduction).
To cancel an order please telephone 0207 351 2130 to log this as quickly as possible. Customers will also be required to confirm their order cancellation in writing. Email:firstname.lastname@example.org