Original BTC

Buying online - Cancellation

Customers have the right to cancel their order within 14 working days. If the order has already been processed it may not be possible to stop the order from being dispatched. If we can, we will stop the order from being sent. If it is too late and the order has already been dispatched, customers are required to return the product in the same condition that it was received in. The product condition must be checked before arranging for the item to be sent back. See returns information.

To cancel an order please telephone 01993 883383 to log this as quickly as possible. Customers will also be required to confirm their order cancellation in writing. Email:customerservice@originalbtc.com

Buying online - Amendments and Corrections to orders placed

If customers notice that an error has been made whilst placing an order, please telephone 01993 883383 immediately. We will endeavour to adjust any corrections to the order, before the order has been processed or dispatched.