ENERGY LABEL FILE
Buying online - Delivery Time Scale
All delivery times are listed on the product page and will be rechecked when more than one item is entered in to the quantity field, next to the Add to Basket button. All delivery times are rechecked once a customer proceeds to checkout. The lead-time will be shown next to each product on the summary table on the order page.
Buying online - Delivery
Please note that once an order has been dispatched customers can change the date of delivery, upgrade to a morning or a Saturday delivery or request the order to be left with a next door neighbour. The delivery contact on the order will receive an email with directions about how to do this. We use DPD to deliver our products, unless the order is of a larger volume where it may be sent on a pallet.
On the day of delivery, customers will be contacted by either email or text (depending on which form of contact was given when placing the order) to inform them that the order will be delivered that day with a delivery time window. A tracking number will be supplied which can be used to re-arrange delivery, if necessary.
If customers place an order where products are showing different lead-times we can part dispatch the order, although there may be an additional charge for this service.
For any status updates on orders, customers can telephone our Head Office: 01993 883383.
Buying online - Returns
If a customer would like to return a product, we need to be notified within 14 days of receipt of the product. The customer must then return the product within a further 14 days.
Any items which have been personalised cannot be returned as they are deemed bespoke pieces.
Products to be returned must be sent back in the same condition that they were received in and should not have been installed. They should be sent back to our Head Office address by a tracked/signed for courier service and must be well packed to ensure safe delivery. We are unable to accept items that are not returned in their original state.
In order to arrange a return, customers must fill in the form in the link below. This will be processed and we will respond within 48 hours. On confirmation customers will be emailed a label to stick on the box. Please note that returns will not be accepted unless they have registered in this way with the label stuck to the outside of the box.
Please note that customers are responsible for the costs of returning their products and to avoid any damage during transport, we advise that customers pack returns carefully.
Buying online - Cancellation
Customers have the right to cancel their order within 14 working days. If the order has already been processed it may not be possible to stop the order from being dispatched. If we can, we will stop the order from being sent. If it is too late and the order has already been dispatched, customers are required to return the product in the same condition that it was received in. The product condition must be checked before arranging for the item to be sent back. See returns information.
To cancel an order please telephone 01993 883383 to log this as quickly as possible. Customers will also be required to confirm their order cancellation in writing. Email:email@example.com
Buying online - Amendments and Corrections to orders placed
If customers notice that an error has been made whilst placing an order, please telephone 01993 883383 immediately. We will endeavour to adjust any corrections to the order, before the order has been processed or dispatched.